At www.sohojewelers.com, we are confident in the quality and craftsmanship of each and every item we sell. In fact, we are 100% committed to our customers' satisfaction with our products. For this reason, we offer a No Questions Asked return policy. If, for whatever reason, you are not satisfied with your purchase, simply return it to us within 14 days, and we will refund your money.
All returned items must be accompanied by a Return Authorization number. Prior to shipping the item back to us, please contact us at firstname.lastname@example.org in order to obtain the Return Authorization number. Please be sure to write this number on the return packaging, in order to expedite the return process. When you contact us, we will provide you with a Return Address, which differs from the one listed on the original packaging. Please make sure to ship your return to this Return Address, since packages sent to any other address will not be accepted.
In addition, we strongly recommend that you ship the return package by a traceable courier, insure your package for the full purchase price, as well as request a signature upon delivery. We make this recommendation in order to secure our customers' investment in case of package loss. Our goal is to route your package into the right hands, in a timely manner.
Once we receive your return at the proper Return Address, you can expect to hear from us within 1-2 business days. All returns will be processed back to the same form of payment initially used. The full purchase price will be refunded, minus the original shipping cost. There is no restocking fee unless one is specified on the product page.
Of course, any item that you choose to return must be in its original condition. All boxes, papers, tags, and protective plastic must be returned as well. Returned jewelry cannot be resized or altered in any way, and must be unworn. Returned watches must have all tags and plastic pieces still attached, and must be unworn as well.
We ask that you please refrain from wearing your new jewelry or watch until you are absolutely sure that you will not be returning it to us. In the unlikely event we find an attempt to return a worn or altered piece, we will simply ship it back to you. This policy is in effect in order to ensure the safety of our valued customers and the authenticity of each and every product we sell.
At www.sohojewelers.com, your satisfaction is 100% guaranteed – and so is your peace of mind. Our clients are confident that we handle all return requests promptly, professionally, and in a friendly manner.